Q. The WebGuide configuration tool is stalling during configuration of the UPnP router settings. How do I fix this?
A.
If your router supports UPnP, WebGuide will try to configure it automatically. However, WebGuide may have issues with some routers and freeze during installation. If this happens, clear the check-box on the "Network" tab labeled "Create 'port forwarding' rule on your router." You will then need to manually configure port forwarding on your router.
More information on setting up routers and configuring port-forwarding can be found at the following sites:
- http://www.portforward.com
- http://lifehacker.com
Microsoft has a useful tool to test your router:
http://www.microsoft.com/windows/using/tools/igd
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Q. Do I need to have Microsoft IIS (Windows XP's and Vista's built-in web server) installed to run WebGuide4?
A.
No. WebGuide no longer requires IIS to operate. It now relies on a lightweight web-server called "Ultidev Cassini."
If you choose to use IIS, WebGuide should still work, however, testing under this configuration is limited. To run under IIS simply map a new virtual directory to your installed WebGuide4 location.
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Q. Why can't I see my music album art or other media that is stored on a network drive?
A.
WebGuide runs under a user account that may not have access to that location. To fix this, edit the "web.config" file in the WebGuide install directory and change the entry near the top labeled "impersonation." Change the "enable" setting to "true" and set the username and password settings to a user who has access to the media location (normally yourself).
If you still have problems accessing the media, you can change the Cassini service to run under a user who has access to the location. To do this, right-click on "My Computer," click "Manage" and find the "Ultidev Cassini" service in the service panel. By editing the properties for this service, you can change the service login account.
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Q. I'm using Internet Explorer 6 and I see many white areas that are hard to read. How do I fix this?
A.
Internet Explorer 6 does not support alpha-blended PNG files*, which WebGuide uses extensively. WebGuide was designed for Internet Explorer 7, Mozillia 1.5 or 2.0 and Opera. IE7 is now available for download from the Microsoft site. If you want to continue using IE6 with WebGuide, you can download the IE6 image pack from the download page. This will replace several images and make it easier to read the white text.
* IE6 can support alpha PNGs, but only by using special transparency filters that may cause other visual issues.
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Q. I am viewing WebGuide in a non-English language. Why do I still see some elements in English?
A.
WebGuide has been translated into many languages by beta-testers. However, during the development process, new text-strings have been added that may not have been translated yet. You can edit these strings yourself, if desired, using the Configuration tool on the "Localization" tab.
If you update a language, or translate WebGuide to a new one, please submit it to us, and we will include it in the next update.
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Q. I have enabled "batch transcoding," but the transcoded files do not work correctly. How do I fix this?
A.
Transcoding DVR-MS files into another format is a delicate process that is influenced by many factors (regional encoding standards, MPEG2 decoder, etc). Therefore, the default settings may not work for you.
To try other settings, visit our forums to see if other users in your region have created a successful transcoding profile or try creating your own. Microsoft includes a profile editor as part of their Windows Media 9 Encoder, which is available on their Windows Media website:
http://www.microsoft.com/windows/windowsmedia/forpros/encoder/default.mspx
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Q. What do I do if I receive an error message when attempting to view the music pages?
A.
WebGuide uses "Component Services" to access the Windows Media Player library, which defaults to using the "currently logged on user". If there is not a user logged onto the machine, then an error will be reported. If there will not always be a user logged into the machine, then you may want to specify a user account for the package in Component Services. To do this, follow these directions:
Go to Start | Programs | Administrative Tools | Components Services (or type "comexp.msc" in the Start/Run box). Expand Component Services until you see COM+ Applications. Highlight WebGuideServicedComponent package. Right click and then select Properties. Select the Identity tab, choose the 'This User' option, and then select a Windows user that has a configured Windows Media Player library (probably yourself). If you wish to keep the Default Identity, then you have to make sure your web server has an account logged into it.
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Q. How do I setup Vista IIS 7 to work with WebGuide?
A.
Here's a quick overview. Please note that this configuration is not yet fully supported, so little testing has been done.
- Using the "add/remove windows component" applet, add IIS into Windows.
- By default it won't know what to do with ASPX files (since you installed IIS after .NET). So, from an admin command-prompt, run "aspnet_regiis -i" from the "Windows/Microsoft.NET/Framework/V2.0" folder.
- Open the IIS manager and expand out to the default website.
- Right click on it and choose "add appication".
- In the window that pops up, choose an alias ("WebGuide4") and pick the WebGuide4 folder for the physical path.
- You should be able to load WebGuide now with http://localhost/webguide4.
- If you get an error about "classic mode", go back to IIS, choose advanced settings for the new application you created and change the application pool to "classic".
That should be all it takes to get it up and running.
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Q.
I get an error after first installing WebGuide: "Could not load file or assembly 'ehRecObj, Version=6.0.3000.0"
How do I fix this?
A.
This is usually caused by installing the MCE 2005 version on a Vista machine, or the Vista version on a MCE 2005 machine. Check that you have downloaded and installed the correct version.
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Q.
Connecting to a WebGuide server on my LAN with Vista is really slow (20-30 seconds to connect). What is wrong?
A.
This appears to be an issue with Vista's new "IP6" network stack. To test if this is the case, go into your network connections, right-click on your primary network card, choose properties, and turn off IP6. The pages should then load quickly.
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Q.
How do I get past a "2869" error when installing/upgrading WebGuide?
A.
This is usually caused by a problem removing the transcode service. Try these steps to manually remove the service:
1) Open a command prompt (admin command prompt in Vista)
2) Change to the WebGuide "bin" folder: cd \program files\webguide\webguide4\bin
3) Type: \windows\microsoft.net\framework\v2.0.50727\installutil /u webguidetranscodeservice.exe
If that doesn't work, try using this utility to remove the install information. Select "WebGuide4" from the list and click "remove". Then delete the WebGuide folder (backup your "app_data" folder to preserve your settings) and install again.
http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml
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